Returns & Refunds

If you need help with an item, contact us before returning it so we can review the request and provide return instructions.

Return condition

Unless a product page states different conditions, items requested for return should be unused, complete and in their original condition and packaging. Some categories may have additional eligibility restrictions.

Incorrect or damaged items

If an order arrives damaged, incomplete or different from what was ordered, contact us promptly with the order number and relevant details or photographs so the issue can be reviewed.

Return authorization

Do not send an item back without return instructions. Unauthorized returns may be delayed or may not be accepted.

Refunds

When a refund is approved, it is generally sent to the original payment method. Processing time after approval can vary by payment provider. Original shipping charges may be non-refundable unless the return is due to an order error or applicable rules require otherwise.

How to request help

Use the Contact page with your order number, item name and a brief description of the issue.