We'd love to hear from you!
Whether you have a question, a suggestion, a game recommendation, or just want to say hello — the OnTrick team is here and happy to help. We read every message we receive and do our best to respond as quickly as possible.
The easiest way to reach us is by email. Simply send your message to the relevant address below and we'll get back to you within 2–3 business days.
General Enquiries For any questions about the platform, games, or anything else: 📧 hello@ontrick.xyz
Privacy & Data Requests For questions about your personal data, account deletion, or privacy rights: 📧 privacy@ontrick.xyz
Legal & Copyright For copyright claims, DMCA notices, or legal matters: 📧 legal@ontrick.xyz
Advertising & Partnerships For advertising opportunities, game submissions, or business collaborations: 📧 partners@ontrick.xyz
Before reaching out, you might find a quick answer here:
Are all games really free? Yes — every single game on OnTrick.xyz is completely free to play. No subscriptions, no hidden fees, ever.
Do I need to create an account to play? No. You can play any game on OnTrick.xyz without registering. An account is only needed if you want to save your progress or favorites.
A game isn't loading. What should I do? Try refreshing the page, clearing your browser cache, or switching to a different browser. Most games work best on the latest version of Chrome or Firefox. If the problem continues, let us know at hello@ontrick.xyz.
Can I suggest a game to be added? Absolutely! We love discovering new titles. Send us the game name and a link to hello@ontrick.xyz and our team will take a look.
I found a broken link or a bug on the site. Who do I tell? Please report it to hello@ontrick.xyz with as much detail as possible — what page you were on, what happened, and which browser you were using. We really appreciate bug reports!
How do I delete my account? Send a deletion request to privacy@ontrick.xyz from the email address linked to your account. We will process it within 30 days.
Can I submit my game to OnTrick? Yes! If you are a developer and would like your game featured on OnTrick.xyz, reach out to partners@ontrick.xyz with details about your game.
| Enquiry Type | Expected Response |
|---|---|
| General questions | 2–3 business days |
| Technical issues | 2–3 business days |
| Privacy & data requests | Within 30 days (as required by law) |
| Legal & copyright notices | Within 7 business days |
| Advertising & partnerships | 3–5 business days |
OnTrick.xyz is built by a small team of people who genuinely love games. We don't have a large support department, but we do care deeply about every player's experience. Your feedback helps us make the platform better for everyone — so please don't hesitate to write to us.
We read everything. We appreciate everything. Thank you for being part of the OnTrick community.
— The OnTrick Team
